How to protect yourself from online scams with PayPlan

: 12 February 2024

Staying safe online is becoming increasingly difficult as cyberattacks become more sophisticated.

Whether it be impersonating someone you know or an organisation/business that you trust, cybercriminals encourage individuals to share personal or sensitive information or click on malicious web links or attachments.

Human error has been reported as the major contributing factor behind many data breaches, and scammers will look for potential weaknesses to steal personal information and tap into systems and networks.

Research has also revealed that:

82% of people would like a secure way to browse the internet safely, for example, shopping online or sending sensitive information with confidence
59% of people surveyed say that managing their digital security is too complicated
73% said they’d like a trusted brand to tell them how to stay safe online

Top tips to help you stay safe online when it comes to online scams:

Do some research so you know what to look out for. Visit gov.uk/guidance and citizensadvice.org.uk/consumer/scams websites, which are regularly updated with the latest information
Never send money to anyone you don’t know personally, and never buy anything you’re unsure of.
If you get a request for money from someone you know by text or over social media, call them at another number to check if it really is them asking and not a hacker who has stolen their phone number or hacked into their social media account.
Look out for spelling errors, poor formatting, or messages that don’t use your name. These can be obvious signs of a scam. Remember, though, some scams are sophisticated and can look very real.
Never share your personal or financial data, including usernames, passwords, PINs, or ID numbers.
Don’t open email attachments or follow links unless you are 100% sure they’re safe. You can check whether a website is likely to be legitimate or fraudulent at getsafeonline.org
Make sure your anti-virus software is up-to-date and run a scan before opening anything you’re suspicious of. Remember to protect your tablets and smartphones, which are equally vulnerable to online scams and viruses.
Always update software, apps and operating systems when prompted or set them to update automatically.
Think before you follow any link. If something seems too good to be true, remember that it probably is.

Fraud victim Harry encourages others to reach out for support

Harry, one of our clients, has shared his story to raise awareness around Safer Internet Day and the consequences it can have on your finances and mental well-being.